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Guide: how to install your Movistar devices without the help of a technician



Guide: how to install your Movistar devices without the help of a technician


More and more homes are connected. It is expected that by 2024, the home automation sector can grow by up to 300% in Spain and that 20% of homes have at least one connected device.

Telephone which, since its inception, has led the technological revolution within the homes of its customers, has managed to adapt to changes and to the new times we are living, betting on Artificial Intelligence (AI). In this way, Hogar Movistar was born.

The aim is to make people’s lives in their homes easier, more familiar and private, by making different devices available to them, so that they can choose the one that best suits their needs. For all of you who are interested in delving into the Home Movistarhere we leave you a simple guide on how to install each of the devices without the help of a technician.

Movistar Home: the device that cannot be missing in your home

With this device, It has never been so easy to manage your entire Movistar world. Thanks to Aura, Movistar’s virtual assistant, which is natively integrated, users can interact with it through the voicealthough if you prefer, you also have the option of managing it in tactile way thanks to its touch screen.

Take advantage of its eight inch screen to make video calls with your contacts who also have Movistar Home, control the content of Movistar+, program your routines, stay informed at all times by listening to the radio stations or podcasts that interest you the most, know the weather what you are going to do before going out, have fun with the family with the different games included or access the Living Apps on Movistar+.

To be able to enjoy this device, you need to be a Movistar Fusión customer and have the UHD Decoder or the UHD Smart WiFi Decoder at home. If you meet these two requirements, don’t hesitate any longer, and get your Movistar Home for just €19.90 on its website. All you have to do is enter the link and log in with your My Movistar account.

How to configure and install Movistar Home?

The device installation process will take only a few minutes. The first thing is to connect the power cable to Movistar Home and to the electrical current to turn it on. Then you have to connect it to the WiFi network, in this step it will ask you for the password, once entered, you must hit “connect” and then it will ask you to validate it with your mobile phone. Finally, a welcome message from Aura will appear on the screen and you will be able to start using all the features offered by Movistar Home.

Movistar+ Voice Remote: control Movistar+ with your voice and install your device

The Movistar+ Voice Remote allows you, among other actions, to search for movies by title, by actor or director, change the channel, find the game of your favorite team, ask for a recommendation, check the schedule or access the Living Apps, using your voice .

This device incorporates the technology ‘push to talk‘ (push to talk), therefore, it is necessary to hold down the Aura button located in the central part of the device in order to communicate with Aura. In this way, while you press it, the Movistar+ Voice Remote will listen to your voice and fluid and simple communication will be established.

To be able to use it, you just have to have a UHD Decoder and be a Movistar Fusión customer.

UHD decoder: how to install your device to enjoy content in 4K

The UHD Decoder allows you play UHD content broadcast on Movistar+ and, if you have Netflix contracted, you can also enjoy its content from Movistar+. Also, with the UHD Decoder, you will be able to access the Living Apps and discover everything you can do on your Movistar+ television: make purchases, change your WiFi password, get fit, have fun with your family, study English or plan your next trip, among many other options.

To install your device, you just have to follow a few simple steps. First, unplug the power cable from your current Movistar decoder, and do the same with the HDMI cable and the Ethernet cable. Second, connect the HDMI cable (use the same one you were using on the other decoder), which will go from the TV to the UHD decoder, and the new Ethernet cable, which will go from the Movistar router to the UHD decoder. Once it is connected to the television and the router, all you have to do is connect it to the electrical network with the power cable. Finally, turn on the TV and the Set Top Box with its back button. During the first power up, the UHD Decoder will perform some checks. After a few minutes, you will see the Movistar+ welcome screen.

If the UHD set top box you purchased is the Smart WiFi, when it is turned on for the first time, a connection wizard will appear. You must choose the WiFi network to which you want to connect and enter the corresponding password. Once connected, it will make the relevant checks. And, finally, when finished, the Movistar+ welcome screen will appear.

Smart WiFi Router: get the most out of your WiFi connection

With the Smart WiFi Router you will be able to getthe get the most out of your Movistar connection. With it you can improve network security, control at all times what devices are connected to your WiFi, completely block access to any user, or create a specific network for guests. Regarding its characteristics, the ability to create two WiFi networks stands out: one of the latest generation that works at 5 Ghz and maximum coverage of 2.4 Ghz.

There are several ways to configure the Smart WiFi Router, the only thing you will need is to have the password, which is located on the bottom of the router. One of the options is to configure it from the Smart WiFi mobile App, a completely new application in Spain. You have at your disposal the version for Android or the version for IOS.

Also, if you are a Movistar Fusión customer and you have a UHD Decoder or UHD Smart WiFi Decoder, from your television You can see which devices have access to your WiFi network or check the password with the Living App Smart WiFi.

To install your device, you must first disconnect the fiber cable from your current router. Then, connect the fiber cable to the Smart WiFi Router and, finally, plug the router into the power supply, with the adapter that you will find in the device box. You will have to wait until all the LED lights on the device turn on and stay blue. The first time you plug it in, the Smart WiFi router connects itself to the internet to configure itself, so it will take a few minutes longer than usual.

Smart WiFi amplifier: your whole home more connected

The Smart WiFi Amplifier allows you boost your connections and extend the signal from your router to areas of the house where it does not reach. Also, you can create a second WiFi network at 5GHz frequency, much less saturated and more efficient than the conventional WiFi frequency (2.4GHz).

Another of its strengths is being able to connect different devices to it, such as game consoles, TV decoders, laptops, or mobiles, among others, without the need for cables. Also, if your devices are compatible with 5GHz Wi Fi, you will be able to navigate at the maximum fiber speed that you have contracted.

Its installation is very simple. First, select the “REP” position on the switch that you will find under the Smart WiFi Amplifier, then plug it into the power and turn it on. Then wait until the WiFi and WiFi+ LEDs turn solid blue, don’t worry about the third LED. Subsequently, associate your Smart WiFi Router with your Smart WiFi Amplifier by briefly pressing the WiFi+/WPS button on your router. You will see that the WiFi+ LED starts to flash, and then you must briefly press the WiFi+/WPS button on your amplifier. The WiFi+ LED will also start flashing. When the synchronization process has finished, the LEDs will remain solid blue. Finally, turn off your Smart WiFi Amplifier and take it to the point where you are going to install it. When the third led is fixed in blue, it will indicate that the signal that arrives is good.

Build your Movistar Home from the Living App Movistar Shop

From the Living App Movistar Shop you can find all Movistar products and services that will help you have a much more connected and intelligent home. In the “Movistar Home” section you have at your disposal all the products that are part of the home ecosystem.

Within each product, there is an information sheet on its functionalities, characteristics and price, all accompanied by illustrative videos. These tutorials will teach you how to install or configure your devices, as well as different tips and tricks about each product.

If you are interested in any of the devices, you can buy it with one click, and the charge will be passed to you on your next bill. In addition, from the “Movistar Services” section, you will find information on other company services, such as Movistar Cloud, free storage in the cloud, or Movistar Car, which allows you to control your car more intelligently. For its part, in the “Movistar Fusión” category, you can see the different Fusion packages offered by Movistar.