My iPhone turned off! How do I solve it?

“My iPhone went dead!” We at GameKAP have heard this horror story many times over the years. And we know how to fix it.

The story goes something like this: You fully charged your iPhone, but when you tried to turn it on, it just stayed there. Nothing on and everything off. Your iPhone is locked! Neither button does anything and the screen is totally blank.

Even if things seem bleak, don’t give up hope just yet! There are still many things you can try to fix your dead iPhone. And we have exposed it all below.

Any iOS device could suddenly stop charging and turn on, from iPhone XS to iPad Pro. However, iPhone 6 and 6S seem to encounter this problem more often than anything else.

Regardless of which device has stopped turning on, the troubleshooting instructions are the same.

Quick tips

Try these quick tips to fix your dead iPhone:

  1. Charge your dead iPhone for at least an hour.
  2. Perform a hard reset on your iPhone.
  3. Check your cables and power adapter.
  4. Connect your dead iPhone to iTunes.
  5. Put your iPhone in DFU mode.
  6. Get more help from Apple Support.

Why won’t my iPhone charge or turn on?

There are three possible causes for a dead iPhone:

  1. A faulty cable or adapter that is not charging your device properly.
  2. A software bug has locked your iPhone, possibly after an iOS update.
  3. A faulty piece of hardware, such as a battery or logic board, that needs to be replaced.

We explain how to fix each of these causes in the steps below. Make sure to follow them to find out why your iPhone won’t charge or turn on and how to fix it.

How do you fix an iPhone that won’t charge or turn on?

While this issue can affect any device, it seems particularly troublesome for iPhone 6 and iPhone 6S. If your device suddenly turned off, follow the troubleshooting steps below to fix it.

The instructions are the same for any iOS device, from iPhone 6 to iPhone XS Max.

Step 1: charge your dead iPhone for at least an hour

Thanks to Apple’s Lithium Ion Batteries, it typically doesn’t take long to get a significant charge on your iPhone. However, if your battery is completely drained, you may need to charge your iPhone for a much longer time.

Keep your iPhone charged for at least an hour. After that time, try turning it on again by holding the Dream wake button, sometimes also called the Side or Can button.

If this works, there may be an issue with the iPhone’s charger or battery that caused it to take so long to turn on. Perhaps your battery is nearing the end of its useful life and needs to be replaced by Apple.

How to know if your iPhone is charging when it is dead?

There is no easy way to tell if your iPhone is charging when completely dead. All you can do is wait a suitable period of time before trying to turn it on again.

If the low-power screen appears on your iPhone, a black screen with a red battery, you can tell if it is charging by the presence of a Lightning connector.

When a lightning connector appears under the battery, your iPhone is do not loading.

When there is no Lightning connector under the battery, your iPhone is charging fine.

Step 2: perform a hard reset on your iPhone

A hard reset, sometimes called a force restart, could revive your dead iPhone by forcing it to turn on. It does not delete any data from the iPhone.

The instructions for a hard reset got complicated when Apple replaced the mechanical home button on the iPhone 7 and then removed the home button entirely on the iPhone X.

For that reason, we have written separate instructions for each iPhone model. Click here to move on to how to hard reset a dead iPhone 6 or 6S.

How do I hard reset an iPhone 8, iPhone X, iPhone XR, iPhone XS, or later?

  1. Press and quickly release the Turn up the volume button.
  2. Press and quickly release the Lower volume button.
  3. Hold down the Dream wake button.
  4. Press and hold for 30 seconds or until an Apple logo appears on the screen.

How do I hard reset an iPhone 7?

  1. Hold down the Dream wake AND Lower volume buttons.
  2. Press and hold for 30 seconds or until an Apple logo appears on the screen.

How do I hard reset an iPhone 6, iPhone 6S, or earlier?

  1. Hold down the Dream wake AND Home buttons.
  2. Press and hold for 30 seconds or until an Apple logo appears on the screen.

Step 3: check the cables and power adapter

If your iPhone still won’t turn on, it’s very likely that it hasn’t been charging properly. As we already explained, it is hard to tell if your dead iPhone is charging or not.

But it is possible to test the cable and the power adapter to make sure they can charge an iPhone.

Use the original Lightning cable and power adapter that came with your iPhone. If you don’t have them or they are damaged, be sure to use official MFi licensed accessories.

Inspect the lightning cord and power adapter for signs of damage, such as kinks in the cord or burn marks on the adapter. Do not use damaged accessories.

Inspect your iPhone’s Lightning port for lint and dirt. Clean it carefully with an antistatic brush; be careful not to damage the delicate connectors inside.

Try using a different cord, a different adapter, and a different wall outlet. Also, try charging a different iOS device. If any of this works, you should be able to figure out where the problem lies.

Step 4: connect your dead iPhone to iTunes

Your iPhone may already be on, but the screen is still blank. The signs of this are when your iPhone is still ringing or vibrating, but it doesn’t show anything on the screen. When this happens, you may be able to fix it by restoring the device with iTunes.

Even if your iPhone seems completely dead and powerless, connect it to a computer with the latest version of iTunes anyway. You may still be able to restore it.

You should try to make a backup before restoring your device.

How do I backup my dead iPhone?

If iTunes recognizes your iPhone, it might give you the option to make a new backup.

If you are unable to backup and do not want to lose your data, stop here and contact a data recovery specialist for further assistance.

How do I restore my dead iPhone using iTunes?

If iTunes recognizes your iPhone, click the Summary tab to see an option for Restore your device. This erases your iPhone and returns it to factory settings.

If that doesn’t work, follow the instructions to restart your iPhone while keeping it connected to iTunes.

This forces you to Recovery mode, which should allow iTunes to restore your device.

Step 5: Put your iPhone in DFU mode

DFU mode is the last troubleshooting step for software related problems on your iPhone. If it still won’t turn on or charge and appears to be completely dead, DFU mode might help.

DFU stands for Device Firmware Update. By using iTunes, you force your device to erase and reinstall every piece of software and firmware. This makes it the deepest possible restoration you can do.

Even Apple Geniuses struggle to put an iPhone into DFU mode on the first try. Don’t be afraid to repeat the instructions a few times if you are not sure you got it right. If something appears on the screen at the end, your iPhone is do not in DFU mode.

As with the hard reset, we have separate instructions for each iPhone model. Click here to move on to how to enter DFU mode on your dead iPhone 6 or iPhone 6S.

How do I enter DFU mode on iPhone 8, iPhone X, iPhone XR, iPhone XS or later?

  1. Connect your iPhone to iTunes with a Lightning to USB cable.
  2. Press and quickly release the Turn up the volume button.
  3. Press and quickly release the Lower volume button.
  4. Hold down the Dream wake button.
  5. After 3 seconds, also press and hold Lower volume button.
  6. After 5 seconds, release the Dream wake button but hold down the Lower volume button.
  7. iTunes should detect a device in recovery mode, click Restore.

For more information on DFU mode on an iPhone X Series, check out this detailed article.

How do I enter DFU mode on iPhone 7?

  1. Connect your iPhone to iTunes with a Lightning to USB cable.
  2. Hold down the Dream wake AND Lower volume buttons.
  3. After 8 seconds, release the Dream wake button but hold down the Lower volume button.
  4. iTunes should detect a device in recovery mode, click Restore.

How do I enter DFU mode on iPhone 6, iPhone 6S or earlier?

  1. Connect your iPhone to iTunes with a Lightning to USB cable.
  2. Hold down the Dream wake AND Home buttons.
  3. After 8 seconds, release the Dream wake button but hold down the Home button.
  4. iTunes should detect a device in recovery mode, click Restore.

Step 6: get more help from Apple support

At this point, it seems like your iPhone won’t turn on due to a hardware issue. Among other possibilities, this could be due to a battery or logic board failure. It could also be the result of liquid damage.

The iPhone 6 and 6S seem to be prone to logic board failure, which is why many of them die. (Not everyone cares, mine is almost four years old and still going strong!)

Whatever cause you suspect, do not try to open or repair the iPhone yourself.

Doing so voids any existing warranties or consumer law – Apple won’t even offer a paid repair if it finds you tried it yourself.

Instead, make an appointment with your nearest authorized service provider using Apple’s Get Support website. We suggest that you click iPhone> Battery & Charge> Can’t turn on.

If your iPhone has no physical damage and is less than a year old or covered by AppleCare +, Apple should offer you a free repair under its warranty. Otherwise, ask about consumer law in your country for other options.

As always, let us know in the comments what fixed your iPhone, if at all, and we’ll update this post to reflect that. And tell us what happened when your iPhone died, were you completing an iOS update or just trying to charge it?

There is no time? Check out our video!